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Shipping

We normally ship all orders on the same day or within 24 - 48 hours after the order is placed (except holidays and weekends). You have a choice to select the shipping method that fits to your need and budget at check out.

We use UPS standard ground service for most orders, however, we have the right to alter the service provider based on the destination to sustain service levels and at the same time competitiveness of our pricing.

You will receive an email notification when your order is shipped. In the case your items you ordered are out of stock, you will be notified or contacted from our shipping staffs.

We can not be held responsible for any lost or stolen packages left at your door from USPS or FedEx. If you do not feel comfortable having shipping carriers to leave your package in front of your door, you must contact us or leave an order comment and request for a signature confirmation. We will gladly add this option for you when shipping your package.

International Shipping

We ship international orders. Please note that all orders are shipped from the warehouse located in the USA. Customer is responsible for customs fees, taxes, and/or any other charges that may occur and will not be included in your final amount payable to HeliProShop.com, based on the delivery address outside of the USA.

Please note that GhillieSuitShop.com is not responsible for estimating, charging or accepting any of these additional fees.

Returns

We will accept merchandise for return that was purchased from us within 14 days from receiving your order, and at your own expense. Original shipping charge and return shipping cost are Non-Refundable. The returned merchandises must be in new, unused condition, and in its original packaging. A 15% fees charge will be applied on these returned items. No return will be accept after 14 days from the date of receiving date. Please use our Helpdesk Support to contact us and request for a RETURN MERCHANDISE AUTHORIZATION (RMA) number before sending it back. NO RETURNS WILL BE ACCEPTED WITHOUT A RETURN MERCHANDISE AUTHORIZATION NUMBER. All RMA numbers must appear on the outside box.

Defective / Damaged Merchandize Returns

Defective products will be approved for return and can be replaced or credited by the manufacturer/distributor according to their warranty policies. Some of the merchandises, you have to contact and send back directly to the manufacturers for repair or replacement handling. Please use our Helpdesk Support to contact us and request for a RETURN MERCHANDISE AUTHORIZATION (RMA) number first before sending it back.

All returned merchandises have to go through inspection and exchange processing. It normally takes up to 7 business days. Once your returns are approved and accepted, we will issue you a store credit or refund back to your credit card.

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